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Shipping & Payments

Shipping

Tilou Kids cooperates with ACS courier.

Shipping costs

  • The shipping costs are €4,00.
  • Free shipping provided for orders over €49,00.
  • Extra charge of €2,00 for cash on delivery orders

Delivery

  • In Attica: Delivery within 1 – 3 days
  • All other regions: Delivery within 3 – 5 days

In-store pickup

You can always choose the free option to pick up your order from our store, Solomou 62, Ag. Paraskevi 153 41, Attica, Greece. In that case we will get in touch with you and arrange the pickup appointment.

Payments

Cash on delivery

Cash on delivery of the parcel (surcharge) where you have to pay the employee of the partner company courier, at the delivery of the order. In that case you will be charged with the extra amount of €2,00.

Direct bank transfer

You can deposit the order amount in one of the following bank accounts:

National Bank of Greece
IBAN: GR2601100990000009900253304
BIC / Swift: ETHNGRAA
Bank holder name: Dimitrios Tzortzis

Alpha Bank
IBAN: GR7501401580158002002014675
BIC / Swift: CRBAGRAA
Bank holder name: Tzortzis Dimitrios Ioanni

And then send the deposit slip by email to [email protected]

You should write your full name and the order number, otherwise your order will not be delivered.
Any transaction expenses should be paid by the customer.

Debit / Credit card

For purchases made by debit / credit card, you will have to follow the instructions found in tiloukids.com which collaborates with Alpha Bank for electronic payments. Your card will be issued once the Alpha Bank checks and certifies the data and the validity of your card. The customer is solely responsible for the proper details and the truth of the credit card, which is not stored in tiloukids.com.

You can pay for your order with credit, debit or prepaid cards of all banks. The accepted cards are Visa, MasterCard, Maestro, Diners.

Alpha Bank accepted cards logos

Transactions Security
All payments made using the card are processed through the electronic payment platform of “Alpha e-Commerce” of Alpha Bank and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.

Masterpass digital wallet

For purchases made by the Masterpass digital wallet, you will have to follow the instructions found at the lightbox pop-up of Alpha Bank. Your information is not stored in tiloukids.com.

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